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Terms & Conditions

SCHEMA MONSTER — TERMS OF SERVICE

Effective Date: September 25, 2025

Previous versions: Available upon request.

This Terms of Service (“Agreement”) sets out the terms on which Monsterverse LLC, a Wyoming limited liability company, doing business as “Schema Monster” (“Schema Monster”, “we”, “us”, or “our”) makes its software, services, and related materials available to the entity or individual identified during checkout, license activation, or any applicable order, enrollment, or registration flow (the “Customer” or “Client”). By purchasing a subscription, downloading, installing, activating, or otherwise using the Schema Monster WordPress plugin, any related software, documentation, websites, or services (collectively, the “Services”), Customer agrees to be bound by this Agreement. This Agreement contains important limitations on warranties, remedies, and liability.

1. DEFINITIONS

“Affiliate” means an entity controlled by, controlling, or under common control with a party, where “control” means ownership of more than 50% of voting securities or equivalent.

“Authorized User” or “Authorized End User” means Customer’s personnel who are granted access to the Services.

“Business Day” means any day other than Saturday, Sunday, or a U.S. federal holiday.

“Confidential Information” means non-public business, technical, financial, or other information disclosed by a party that is designated confidential or would reasonably be understood to be confidential under the circumstances.

“Customer Data” means information Customer provides to Schema Monster for account administration (e.g., account holder name, email, billing address) and any communications to support@schemamonster.com or billing@schemamonster.com. For clarity: website content, schema, prompts, and AI outputs generated via the Plugin remain local to Customer’s WordPress environment and are not “Customer Data” we process or store.

“Deliverables” means any tangible work product explicitly identified for delivery under a paid professional services engagement (if any).

“Documentation” means user documentation, release notes, and usage instructions we provide for the Services.

“Fees” means the amounts payable by Customer for subscriptions, licenses, professional services, or other paid Services.

“License Key” means a code issued by Schema Monster that enables the tier/features purchased.

“OpenAI Services” means OpenAI’s API and related products used solely under Customer’s own OpenAI account.

“Order” or “Order Form” means the online checkout, invoice, Stripe session, or any written ordering document referencing this Agreement.

“Plugin” means the Schema Monster WordPress plugin, associated code, updates, and components we distribute.

“Professional Services” means optional configuration, training, or consulting services (if purchased) performed under a mutually agreed statement of work (“SOW”) or Order.

“Stripe” means Stripe, Inc. (and affiliates), our third-party payment processor.

“Subscription” means a time-bound, auto-renewing plan granting access to a tier of features, as described at purchase.

“Work Product” means schema markup (e.g., JSON-LD) and outputs created within Customer’s WordPress environment using the Plugin.

2. PURPOSE AND SCOPE

2.1 Orders and Incorporation. Customer may purchase Subscriptions, multi-site packs, or Professional Services via an Order. Each Order is incorporated by reference and governed by this Agreement.

2.2 Order of Precedence. If there is a conflict, documents control in the following order: (i) the most recent Order (including any SOW attached to it); (ii) this Agreement; (iii) Documentation.

2.3 Nature of the Services. The Plugin operates locally in Customer’s WordPress environment to assist with structured data (schema markup) generation, validation, and injection. Schema Monster does not host, store, or back up Customer’s website content, schema, AI prompts, or AI outputs. The OpenAI integration is performed via Customer’s own OpenAI account and API key. Billing is handled exclusively by Stripe.

3. SERVICES AND LICENSE

3.1 License Grant. Subject to this Agreement and full payment of applicable Fees, Schema Monster grants Customer a limited, non-exclusive, non-transferable, revocable license for Authorized Users to install and use the Plugin during the Subscription Term solely for Customer’s internal business purposes and in accordance with the purchased tier and permitted activation counts.

3.2 Restrictions. Customer shall not (and shall not permit any third party to): (a) sell, rent, sublicense, or distribute the License Key or Services; (b) use the Services in excess of the purchased tier limits; (c) circumvent or disable license enforcement; (d) reverse engineer or attempt to derive source code of any non-GPL components (if any) except to the extent such restriction is prohibited by applicable law; (e) use the Services to build a competing product; or (f) remove or alter notices, attributions, or license terms in the code.

3.3 GPL / Open Source. Portions of the Plugin may be licensed under the GNU GPL or other open-source licenses. To the extent the GPL applies to specific files, Customer’s rights with respect to those files are governed by the GPL. Nothing in this Agreement limits those open-source rights for GPL-licensed portions.

3.4 Reservation of Rights. Except for the limited rights expressly granted, Schema Monster and its licensors reserve all right, title, and interest in and to the Services, Documentation, and all related IP.

4. CUSTOMER RESPONSIBILITIES

4.1 Environment; Backups. Customer is solely responsible for (a) its WordPress environment, hosting, security, and backups; (b) installing updates; (c) verifying schema outputs before publishing; and (d) ensuring compatibility with Customer’s themes, plugins, and custom code.

4.2 Compliance. Customer is solely responsible for compliance with all applicable laws and guidelines (e.g., Google search/structured data policies, privacy and data protection laws, accessibility requirements).

4.3 Account Security. Customer shall safeguard License Keys and credentials and prevent unauthorized access. Customer is responsible for activities occurring under its accounts and License Keys.

5. AI SERVICES (OPENAI) — BYO KEY; NO DATA STORAGE BY SCHEMA MONSTER

5.1 Customer-Supplied OpenAI Account. AI functionality requires Customer to provide Customer’s own OpenAI API key. Schema Monster does not provide or resell OpenAI access.

5.2 No AI Data Handling. Schema Monster does not receive, transmit, process, store, or retain Customer’s prompts, inputs, or AI outputs. All AI interactions occur between Customer’s WordPress environment and OpenAI under Customer’s account.

5.3 Costs; Terms. Customer is solely responsible for all API usage, limits, costs, model selection, and compliance with OpenAI’s policies. See OpenAI Privacy Policy: https://openai.com/policies/privacy-policy and OpenAI Terms: https://openai.com/policies/terms-of-use.

5.4 AI Output Risk Allocation. AI outputs are probabilistic and may be inaccurate, incomplete, or non-compliant. Customer assumes all risk from relying on AI outputs, including SEO outcomes, regulatory compliance, or downstream business impacts.

6. BILLING, FEES, AND PAYMENT TERMS

6.1 Processor. All payments are handled exclusively by Stripe. Schema Monster does not process or store payment card data. See Stripe Privacy Policy: https://stripe.com/privacy and Stripe Services Agreement: https://stripe.com/legal.

6.2 Plans and Renewals. Subscriptions (monthly or annual) are billed in advance and auto-renew unless canceled prior to the renewal date. Multi-site packs grant activation counts per the Order.

6.3 Refunds. All sales are final. No refunds are guaranteed. Any accommodation is discretionary, case-by-case, at Schema Monster’s sole discretion.

6.4 Cancellations. Customer may cancel at any time via the account portal or by following the process indicated at purchase. Cancellation prevents future charges but does not entitle Customer to a refund of past charges. Access remains through the end of the paid term.

6.5 Price Changes. We may adjust pricing for subsequent terms with at least 30 days’ notice before renewal. Continued use after the effective date constitutes acceptance.

6.6 Late or Failed Payments. Overdue balances may accrue interest at 1.5% per month (or the maximum legal rate, if lower). We may suspend or downgrade access for unpaid accounts. Reinstatement may require payment of all past-due amounts.

6.7 Taxes. Fees are exclusive of taxes. Customer is responsible for all sales, use, VAT, GST, withholding, or similar taxes, excluding taxes based on our net income.

7. SUPPORT, AVAILABILITY, AND UPDATES

7.1 Support. Standard support is available via support@schemamonster.com on Business Days. We aim to respond within commercially reasonable timeframes but do not guarantee specific response or resolution times unless expressly agreed in an SOW.

7.2 Updates. We may provide updates or patches. Customer is responsible for timely installation. Updates may change or remove features; continued use indicates acceptance.

7.3 Availability. The Plugin runs inside Customer’s WordPress environment; availability depends on Customer’s hosting. Any Schema Monster cloud endpoints (e.g., licensing checks) may experience maintenance windows or disruptions.

8. PROFESSIONAL SERVICES (IF ANY)

8.1 Engagement. If Customer purchases Professional Services, details (scope, fees, milestones) will be set forth in an SOW or Order.

8.2 Performance. We will perform in a professional and workmanlike manner. Customer will provide timely access, information, and personnel reasonably required.

8.3 Deliverables and IP. Unless expressly identified as “Customer-Owned Deliverables” in an SOW, Deliverables incorporate Schema Monster methodologies, know-how, and IP, which we retain. Customer receives a non-exclusive license to use Deliverables solely with the Services for Customer’s internal business purposes.

8.4 Acceptance. Unless an SOW specifies an acceptance process, Deliverables are deemed accepted upon delivery. If an SOW defines acceptance, Customer shall complete acceptance testing within the specified period (or 10 Business Days if not specified). Failure to provide timely notice of non-conformity constitutes acceptance.

9. DATA; PRIVACY; SECURITY

9.1 No Hosting of Website/AI Data. Schema Monster does not host, store, or back up Customer’s website content, schema, AI prompts, or AI outputs. Those remain in Customer’s environment.

9.2 Minimal Account Data. We may process minimal account/admin data (e.g., contact and billing identifiers) to operate subscriptions. See our Privacy Policy: https://www.schemamonster.com/privacy-policy/.

9.3 Security. We employ commercially reasonable administrative, technical, and organizational safeguards for the limited account data we process. Customer is solely responsible for security of its WordPress sites, servers, and OpenAI account.

10. INTELLECTUAL PROPERTY; FEEDBACK; BRAND

10.1 Ownership. Schema Monster, the Plugin (except GPL parts), Documentation, and all related IP are owned by Monsterverse LLC and its licensors.

10.2 Work Product. Schema markup (JSON-LD) and outputs generated within Customer’s WordPress environment constitute Customer’s content for Customer’s use and control.

10.3 Feedback. If Customer provides ideas, suggestions, or feedback, Schema Monster may use them without restriction or obligation.

10.4 Marks; Publicity. Neither party may use the other party’s names, logos, or marks without prior written consent. We may list Customer’s name and logo on our customer lists and website unless Customer opts out by emailing support@schemamonster.com.

11. CONFIDENTIALITY

11.1 Obligations. Each party will protect the other’s Confidential Information with at least the same degree of care it uses for its own (but no less than reasonable care) and use it only for purposes of this Agreement.

11.2 Exclusions. Confidential Information excludes information that: (a) is or becomes public through no fault of recipient; (b) was known to recipient without duty of confidentiality; (c) is independently developed; or (d) is rightfully received from a third party without duty of confidentiality.

11.3 Compelled Disclosure. Recipient may disclose Confidential Information to the extent required by law, subpoena, or court order, provided it (to the extent legally permitted) gives prompt notice to discloser and cooperates in seeking protective treatment.

12. LICENSE KEYS; MULTI-SITE PACKS; AUDIT

12.1 Activation. A License Key enables features corresponding to the Subscription tier. Customer will not share or post License Keys publicly.

12.2 Multi-Site Packs. Packs allow activation on a fixed number of distinct production sites (domains). Customer agrees not to exceed purchased activations. We may track aggregated, non-personal activation counts for enforcement.

12.3 Audit (Light-Touch). Upon reasonable notice and not more than once per year, we may request Customer’s written certification of compliance with activation counts and tier limits. If overages are found, Customer will promptly true-up.

13. WARRANTY; DISCLAIMERS

13.1 Limited Warranty (Services Performance). We warrant that we will provide the Services in a professional and workmanlike manner consistent with industry standards.

13.2 Overall Disclaimer. EXCEPT AS EXPRESSLY STATED IN SECTION 13.1, THE SERVICES, PLUGIN, DOCUMENTATION, UPDATES, AND ANY DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, COMPATIBLE WITH ALL THEMES/PLUGINS, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT OR GUARANTEE SEARCH ENGINE RESULTS, RANKINGS, RICH RESULTS, AI OUTPUT QUALITY, OR BUSINESS OUTCOMES.

14. INDEMNIFICATION

14.1 By Customer. Customer will defend, indemnify, and hold harmless Monsterverse LLC, its Affiliates, and their officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer’s use or misuse of the Services; (b) Customer’s violation of laws or this Agreement; (c) Customer’s content or configurations; or (d) Customer’s relationship and transactions with OpenAI or Stripe.

14.2 IP Indemnity by Schema Monster (Limited). We will defend Customer against any third-party claim alleging that the non-GPL portions of the Plugin, as provided by us and used in accordance with this Agreement, infringe a U.S. patent, copyright, or trademark. We will pay damages finally awarded (or settlement amounts approved by us), provided that Customer: (i) promptly notifies us in writing; (ii) gives us sole control of the defense and settlement; and (iii) provides reasonable cooperation. If such a claim arises, we may, at our option, (A) procure the right for Customer to continue using the Plugin; (B) replace or modify the Plugin to be non-infringing with equivalent functionality; or (C) terminate the license and refund any prepaid, unused Subscription Fees for the remaining term. Exclusions: We have no obligation for claims arising from (1) combinations with items not provided by us, (2) modifications not made by us, (3) use not in accordance with the Documentation, or (4) GPL/open-source components used under their own licenses. THIS SECTION STATES CUSTOMER’S EXCLUSIVE REMEDY AND OUR ENTIRE LIABILITY FOR IP INFRINGEMENT.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY; AND

(b) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO SCHEMA MONSTER IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE FOREGOING LIMITATIONS APPLY TO ALL CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE. NOTHING LIMITS LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY LAW.

16. TERM; SUSPENSION; TERMINATION; EFFECT

16.1 Term. This Agreement is effective as of the earlier of Customer’s first use or purchase date and continues while any Subscription remains in effect.

16.2 Suspension. We may suspend access immediately with notice if: (a) Customer fails to pay Fees; (b) we reasonably believe Customer is violating laws or this Agreement; (c) security risks or legal risks exist; or (d) license abuse/overage occurs.

16.3 Termination for Cause. Either party may terminate for material breach not cured within 30 days of written notice. We may terminate immediately for payment failures, license circumvention, or unlawful use.

16.4 Effect of Termination. Upon termination or expiration: (a) all rights granted to Customer cease; (b) Customer shall cease using the License Key(s); (c) outstanding Fees become immediately due; and (d) sections intended to survive (including 3.4, 4, 5, 6, 9–15, 17–22) survive.

17. GOVERNING LAW; VENUE; WAIVERS

17.1 Governing Law. This Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-law rules.

17.2 Venue. The state and federal courts located in Wyoming shall have exclusive jurisdiction. Each party consents to personal jurisdiction and waives objections based on inconvenient forum.

17.3 Class Action Waiver. Disputes must be brought individually, not as a class or representative action.

17.4 Jury Trial Waiver. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

18. FORCE MAJEURE

Except for payment obligations, neither party is liable for delays or failures due to causes beyond its reasonable control (e.g., acts of God, labor disputes, cyberattacks, internet or hosting failures, governmental actions, pandemics). If force majeure continues beyond 30 days, either party may terminate the affected Order on written notice.

19. EXPORT; SANCTIONS; ANTI-CORRUPTION

Customer represents it is not located in, organized under the laws of, or ordinarily resident in any country or territory subject to U.S. embargoes or sanctions and is not a denied or restricted party. Customer will comply with applicable export, re-export, anti-boycott, and sanctions laws. Customer will comply with anti-corruption laws (e.g., FCPA, UK Bribery Act) and will not offer or accept bribes.

20. NOTICES

Notices (other than routine operational emails) must be in writing and sent to:

Schema Monster / Monsterverse LLC

[Insert Mailing Address]

Email: support@schemamonster.com (support) and billing@schemamonster.com (billing)

Notices are deemed given when received, or if by email, when sent (if no bounceback and followed by a copy via reputable courier within five (5) Business Days).

21. ASSIGNMENT; SUBCONTRACTING

Customer may not assign this Agreement without our prior written consent, except to a successor in interest by merger, acquisition, or sale of substantially all assets, provided the assignee is not our direct competitor and agrees in writing to be bound. Any prohibited assignment is void. We may subcontract obligations, remaining responsible for performance.

22. MISCELLANEOUS

22.1 Entire Agreement. This Agreement (with Orders and incorporated policies) is the entire agreement and supersedes prior or contemporaneous understandings on the subject matter.

22.2 Amendment; Waiver. Any amendment must be in writing and signed. A waiver must be in writing and is not a waiver of future defaults.

22.3 Severability. If any provision is unenforceable, the remainder remains in effect.

22.4 Headings; Interpretation. Headings are for convenience and do not affect interpretation. “Including” means “including without limitation.”

22.5 Independent Contractors. The parties are independent contractors; no agency, partnership, or joint venture is created.

22.6 U.S. Government Rights. If provided to the U.S. Government, the Services are “Commercial Items” under FAR/DFARS, and use is subject to this commercial license.

22.7 Beta/Preview Features. We may offer optional beta features “as is,” with no obligations to continue or support; Customer uses betas at its sole risk.

22.8 Public Sector / Records. If Customer is subject to public records laws, Customer is responsible for compliance; Schema Monster has no duty to host or retain records.

SCHEDULE A — LICENSING, TIERS, AND FEATURE GATING

A.1 Tiers.

  • Schema Seedling (Free): Basic fallback schema (e.g., Organization/WebSite/WebPage); manual entry; single site; no AI or advanced analytics.
  • Mighty Monster (Pro, Single Site): AI-assisted schema generation (via Customer’s OpenAI key), auto-publish mode, coverage reporting.
  • Mega Monster (Enterprise/Single Site): Full AI suite, review queue, analytics, alerts, white-label options (where available).
  • Mega Monster Multi-Site Packs (Annual): 10/25/50/100/Unlimited site activations with Mega features; activation counts enforced.

A.2 Gating. Access to certain endpoints (e.g., AI generation) requires an active tier supporting such features. Attempting to access gated features without entitlement may result in errors, suspension, or license revocation.

A.3 Developer Demo License. A non-production developer/demo license may be provided at Schema Monster’s discretion. Any such license is revocable and for testing only.

SCHEDULE B — PROFESSIONAL SERVICES TERMS (OPTIONAL)

B.1 Engagement & Scope. Professional Services (configuration, training, audits) are provided if purchased, under an SOW or Order specifying scope, fees, and milestones.

B.2 Customer Dependencies. Customer will provide access to relevant environments, stakeholders, and information. Schedule impacts or additional costs resulting from delays or unavailability of Customer resources may require change orders or fee adjustments.

B.3 Acceptance. If an SOW specifies acceptance, Customer must test or review within the acceptance period; otherwise Deliverables are deemed accepted. We will address documented non-conformities in a commercially reasonable time.

B.4 Travel & Expenses. Reasonable, pre-approved, out-of-pocket expenses are reimbursable per the SOW or Order.

SCHEDULE C — COMPLIANCE STATEMENTS & THIRD-PARTY POLICIES

C.1 Privacy; Minimal Processing. Schema Monster follows a data minimization approach. We do not store Customer’s website content, schema, AI prompts, or AI outputs. Limited account/billing data is handled as per our Privacy Policy.

C.2 Payment Processing (Stripe). All payments are processed by Stripe.

C.3 OpenAI. AI features are accessible only via Customer’s OpenAI account.

C.4 Search Engine Policies. Customer is solely responsible for compliance with search engine structured data policies (e.g., Google). Schema Monster does not guarantee rich results or specific rankings.

PLAIN-ENGLISH SUMMARY (NON-CONTRACTUAL)

  • You run Schema Monster locally on your WordPress site.
  • You bring your own OpenAI account and pay OpenAI directly; we never see your prompts or outputs.
  • Stripe handles billing; we don’t store your card data.
  • No refunds (except at our sole discretion). Cancel before renewal to avoid the next charge.
  • We don’t promise rankings or rich results. You’re responsible for your WordPress environment, configuration, and compliance.
  • Wyoming law; disputes in Wyoming courts; no class actions; no jury trial.